Why do I see a blank screen?

Mobile app (iOS and Android) known issue

Recently a small handful of our users were having an issue where they logged into our Fleetpin mobile apps (both iOS or Android) and were getting stuck on a blank white screen.

After some investigation, we found that the issue isn't related to our Fleetpin application but is related to apps or system updates not being install on devices.

As per our browser support policy we don't support outdated browsers and apps and it is the users responsibility to manage their devices and updates.

How do I update my device?

If you receive a blank white screen on logging in one of our mobile apps...

iOS

Go to Settings > General > Software Update

Install all updates.

See Apple Documentation

Android

Check both the following updates

System update

Settings -> Software update -> Install

See Google Documentation

Android System WebView

Navigate to Play Store ->User Icon -> Manage app and device ->Update apps

Direct Link here

Also don't forget to also update our Fleetpin App on our iOS and Google Play stores.

If you need further assistance, don't hesitate to get in touch with our Customer Success Team.